Hi, @Ali-USA !
As of now, Square does not automatically archive items by default, so if you're seeing this happen, here are a few potential causes to consider:
Possible Reasons for Auto-Archiving:
1. Third-Party Integrations
If you're using inventory syncing apps, these can sometimes archive or update items automatically during syncs. It’s worth checking if any recent changes were made through connected apps.
2. CSV Uploads
Bulk uploads via CSV can archive items if:
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The item is excluded from the new CSV file
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The “Status” field is marked incorrectly during import (e.g., set to “Archived”)
3. Employee Permissions
Even if it seems like no one manually archived an item, someone with manager or admin access may have unintentionally archived it — Square’s Activity Log doesn’t currently track archive actions in full detail.
4. Location Settings
If you're managing multiple locations, an item that isn’t assigned to a particular location might appear missing — and look "archived" from that specific register view.
What You Can Do:
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Check your third-party app connections under Dashboard > Account and Settings > Apps
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Review any recent CSV imports for missing items or incorrect statuses
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Confirm user roles & permissions under Dashboard > Staff > Team
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Manually unarchive items under Dashboard > Items > Archived Items
Let me know if you're still seeing issues after going through these!
