Item in my site showing "Not Available"

[MimiC]

I seem to b having the same issue. My item has stock and assigned to a location but the product itself shows no stock and says it's unavailable at location,

This thred was created from a reply on: Item in my site showing "Not Available"

[Ellie_ · Accepted solution]

Hi there, @MimiC,

I understand how frustrating it can be to see an item listed as “Not Available,” especially when you’ve confirmed there is stock and it’s assigned to a location. Let’s work through this together! Here are a few key things to check that can often resolve this issue:

1.) Location Settings - Make sure the item is not only assigned to the correct location, but also that the location is enabled for online sales. You can check this in your Square Online settings under Fulfillment > Pickup & Delivery or Shipping, depending on how you sell.

2.) Item Visibility - Confirm that the item is set to be visible on your website. Go to Items > Site Visibility and ensure it’s not set to “Hidden.”

3.) Stock at Online Location - Even if the item has stock at a physical location, your online store pulls stock from the “Online” location. You may need to transfer inventory to the “Online” location or enable stock syncing.

4.) Fulfillment Method - Check that the item has a fulfillment method (Shipping, Pickup, or Local Delivery) set up in Square Online > Items > Edit Item > Fulfillment

If you’ve already checked these settings and the item is still showing as unavailable, feel free to reply with the item name and any screenshots that might help. We’ll be glad to take a closer look and help get it resolved quickly.