For the last few weeks when we publish new items or make items unavailable the changes will not appear live for us or the majority of our customers in the market. Our city is largely on Cox in New Orleans, Louisiana.
When I view the store on mobile (AT&T) the items appear.
I’ve talked to Square support, and no one will acknowledge that this is a problem. The internet provider cannot provide any resolution which leads me to believe it’s a Square Online caching issue.
Please help!
The title of this thread has been edited from the original by a Community Moderator to help with searching threads.
Hi Tulanejeff,
Please understand that the Community is not Tech Support and my thoughts are that your issue is far beyond the scope of the Community as it is focused on selling and/or account related issues. Seems that what you see on your AT&T network, everything is fine however, when using your local ISP, they don't have a clue. Not sure how you can assume that Square is the issue (not defending them in any way here but, that logic does not make sense from my experience). There may be an issue with a router or domain server somewhere on your ISP's network or one of their circuits that's causing what you're encountering - the internet is vast however, per your post, it may be more localized to your area. If everything is good via one network and not another - seems the issue is with the local network. You may want to go back to your ISP to follow-up. If things work fine via AT&T but, not locally perhaps your ISP can explain that. Just a wild guess here of course but, worth digging into a bit more.
I appreciate the reply but I’ve had to turn here due to a lack of support from @Square official tech support channels.
As I’ve discovered, we as business owners and high volume Square platform users, are often the first to discover issues that Square will not acknowledge unless they see that multiple sellers are experiencing a similar issue. Which is why I turned to the seller community.
It's great you turned to the Community however, some techie type issues are beyond what can be solved here. Here's what can be shared with you:
A change in network behavior, such as a website or service behaving differently on one network (like AT&T) compared to your own ISP's network, can occur for several reasons. Here are some potential explanations:
* Routing Differences: Networks use different routing paths to reach their destinations. If a change is made on a website's server or service provider's network, it may affect how data is routed. These routing differences can lead to variations in how you experience a website or service between different networks.
* Content Delivery Networks (CDNs): Many websites and services use CDNs to distribute their content. CDNs have servers located in various data centers, and the server that serves your request may vary depending on your network and location. A change in how a CDN optimizes content delivery can lead to different experiences on different networks.
* DNS Configuration: Domain Name System (DNS) is used to translate human-readable domain names into IP addresses. Your ISP may use different DNS servers than AT&T, and differences in DNS configurations can affect how you access websites and services.
* Caching: ISPs and CDNs often use caching to store frequently accessed content closer to the end-users. A change in caching policies or configurations can lead to different experiences on different networks.
* Quality of Service (QoS): ISPs can implement quality of service policies that prioritize or deprioritize certain types of traffic. These QoS policies can affect the performance and behavior of websites and services on their network.
* Network Load: Network load and congestion can vary between networks, leading to differences in how quickly data is transmitted and received. A highly congested network may result in slower loading times for websites and services.
* Security and Filtering: ISPs often implement security and content filtering mechanisms. These mechanisms can block or slow down access to certain websites or services, leading to differences in behavior between networks.
* Firewall and Proxy Settings: Some ISPs may use firewalls and proxy servers that can alter how web traffic is handled. These settings can impact the behavior of websites and services.
* Local Network Configuration: The configuration of your own local network, including your router and its settings, can also influence how you access websites and services.
* Geographic Location: Your geographic location can impact which infrastructure and routing paths your network traffic takes. This can result in different experiences on different networks.
To troubleshoot such differences, you may want to:
1. Check for DNS configuration differences between the networks.
2. Look for any content filtering or firewall settings on your ISP's network.
3. Consider using a VPN to see if the behavior changes when accessing the website or service from a different location.
4. Contact your ISP's support to inquire about any network-specific issues.
Keep in mind that network-related issues can be complex, and it may require further investigation to determine the exact cause of the differences in behavior between networks.
Thank you for the copy and paste — but let’s see if anyone else has experienced my specific issue.
Indeed - your sarcasm is appreciated !!!
Hello, @tulanejeff.
Thank you for letting us know about the issues you are facing, we are truly sorry to hear this has been your experience. It sounds like a frustrating situation, and we understand your concern. Can you please confirm if all of your Items are showing in your account as expected? After marking items as unavailable in your Item library and saving the changes, are you able to see the updates?
We appreciate your patience and cooperation while we work together on gathering more details around this.
The issue seems to now be fixed and items are now appearing live. Thank you for confirming!
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