That’s perfect, @syl77. First, I’ll say that particular message is hands-down one of the most unhelpful and non-informative error messages ever! So, I totally understand your confusion and frustration! I’m going to suggest a couple of things for you to try.
- Clear your browser cache, history, cookies, etc. Since I don’t know what device you are using, or what browser, I can’t be specific but hopefully you can Google “clear browser cache” or “clear browser history” for that device. Or, reply with your device and model and I can most likely help with that.
- Then, force close your browser.
- Reboot your device.
- Sign back into your Square Dashboard and try to upgrade again.
- If that doesn’t work, try upgrading on a different device — tablet, phone, desktop, laptop, something else. See if the error message occurs there.
If absolutely none of that works, you’re going to have to get on the phone with Square Online Support. My only guess left is that something is wrong with your internal account settings, etc, that requires your problem be escalated to the product team for research and resolution. These things happen sometimes, for no apparent reason.
Of course, Square support is probably not open or on very limited hours tomorrow for the holiday. Hopefully this can wait until Wednesday, if that is the case.
I wish you the best for a speedy resolution!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
