Hi @TThaiKitchen,
I noticed it's your first time posting in the Square Community—sorry to hear you're experiencing connection issues!
If you're trying to pair the Square Reader directly to your iPad, you can follow the troubleshooting steps in our Square Reader Troubleshooting Guide to resolve the issue.
If you're using a Square Stand (1st or 2nd Generation), you can find the recommended troubleshooting steps here.
If you continue to have connection issues after going through the guides, please feel free to reach out to our Support Team at 1800 760 137 (Mon - Fri, 9 AM - 5 PM Melbourne time), or contact us via online chat or email.
Laurie
Community Moderator, Australia, Square
Sign in and click Mark as Best Answer if my reply answers your question.
