How to prevent maximum shipping price from showing before address typed in

[risenclayco]

Hello all, 

I have my Square online website set up with three different shipping options: 

1. Canada - flat rate - $3.50

2. USA - flat rate - $11.00

3. International - flat rate - $14.00

The issue is that the most expensive option, International shipping is displayed as the default in the checkout until an address has been typed in. This has resulted in several customers getting scared off, thinking that the only option for shipping is $14.00 before they even get the chance to type in their address, even though they are in Canada and will only be charged $3.50 for shipping. 

Is there a way to fix this? Or not display any prices until the address has been typed in? 

Thank you for your help! 

[BernadetteA]

Welcome to the Seller Community, @risenclayco 🎉

This has been reported as a bug to our engineers. I will add your information to the ticket so the team is aware that it is affecting more sellers. 

I do not have an ETA to provide at this time, unfortunately, but I will let you know if I hear of any updates. 

Thanks again for posting, and bringing this to our attention. 😊

[risenclayco]

Hi there @BernadetteA! Thank you for your response. I just did another launch and the same thing keeps happening. Is there any word on if this is moving towards any resolution?

Thanks!