How to delete an Option set in Square Online?

[vanillanut]

Hello! my store isn't published yet as i am still populating and designing my site. I spent the better part of today trying to delete an option set from an item and it won't delete. I've tried several times saving after each attempt.  I don't need to retain stock and price history. I attached some screenshots.

I also noticed that my changes to categories and items names don't take effect right away. Is there a server delay in which i have to wait for in order to preview my changes when i go to preview my website?

thank you!

[The title of this thread has been edited from the original: option set will not delete]

[vsfmarketing]

Hi there!

It sounds like you're encountering a couple of issues with your Squarespace site. Let's address each one:

1. Deleting an Option Set

If you're having trouble deleting an option set from an item, here are a few steps to try:

1. Ensure You're in the Correct Place: Make sure you are editing the correct item and option set. Sometimes, changes might be applied to a different item if you're not careful.

2. Clear Browser Cache: Sometimes, your browser's cache can cause issues with updating changes. Try clearing your browser cache or using an incognito window to see if the changes take effect.

3. Check for Dependencies: If the option set is associated with any existing product options or variations, ensure that these are not preventing the option set from being deleted.

4. Save Properly: After attempting to delete the option set, make sure to save your changes properly. Double-check that you have clicked "Save" or "Apply" after making the deletion.

5. Refresh the Page: After saving, try refreshing the page or even restarting your browser to see if the deletion takes effect.

6. Contact Support: If you’ve tried the above steps and still can't delete the option set, it might be worth reaching out to Squarespace support for further assistance.

2. Changes to Categories and Item Names Not Taking Effect

If changes to categories and item names are not appearing immediately, there could be a few reasons:

1. Cache and Browser Delay: Sometimes, changes might not appear immediately due to browser caching. Clearing your browser cache or trying a different browser can help.

2. Squarespace Caching: Squarespace might have its own caching mechanism which could delay the visibility of changes. Usually, changes should appear within a few minutes, but there can be occasional delays.

3. Preview vs. Published: Ensure you are viewing the updated version of your site in preview mode. Sometimes, changes might not be visible until the site is published or refreshed.

4. Check in Different Browsers/Devices: Try viewing the site on different browsers or devices to ensure it’s not a browser-specific issue.

5. Double-Check Changes: Go back to your Squarespace admin panel to ensure that the changes were saved correctly. Sometimes a small oversight can lead to issues.

Need More Help?

If you continue to face difficulties, you might consider getting expert help to streamline your Squarespace experience. At VSF Marketing, we specialize in providing top-notch website design and support, including Squarespace troubleshooting and customization. Our team can help ensure your site functions smoothly and looks great. Feel free to reach out to us for personalized assistance!

[vanillanut]

thank you for the reply! yes I've done all that and it still won't delete. It shows like it's removed from the listing. But I save and refresh and it comes back. I'll try chat support 👍

[vanillanut · Accepted solution]

SOLVED: I was editing through 'Online' part of Square. turns out i should have been making my item edits through the Items section. So Items > Item Library.

[Breffni]

Hi @vanillanut 👋 

Thanks for updating the thread and letting us know that you were able to work this out. 

If you need anything else just let us know 🙂