That got me to what I was looking for, so thanks. So I did some research and there is nothing obvious that should cause this “ready for pickup in 1 hr” message to pop up. I can not tell if Square is populating that, or if Google is populating it for some reason. Neither Square nor Google has any settings that should affect this, at least nothing obvious.
I have one idea that is a long shot but still could be the issue. From your dashboard, go to Account & Settings > Fulfillment > Pickup & Delivery. Edit your location settings and be sure you are on the Pickup tab. Scroll down to the section “How much time do you need to prepare an order for pickup or delivery.”
Does that, by any chance, say “1 hour?” If so, this is probably the culprit. Since from what I can see most all of your items are pre-orders, or at least need a day to prepare, I would either change that to “Available Immediately” or “1 business day.”
Like I said, I’m only making an educated guess here, and I could be way off base. Check that out and let me know.
Also, there is another possibility, based on what I see is your workflow. Do you really need to have automatically assigned pickup times? If you don’t, you could go to the section (closer to the top) “Calculate & assign pickup times automatically” and turn it off. Then you would have to provide both a short and long message describing your fulfillment process which would be displayed to your customers when they place orders.
This is what I use since I am an ice cream shop and don’t actually make orders until customers check in at the pickup window. No one likes melty ice cream, after all!
Honestly, since you have no items that are immediately available (that I see, anyway) the second option might be the best one for you.
Let me know if any of that was helpful or not.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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