How can I enable Customer Reviews?

[vickivick7]

Everything I am reading says "websites->items->customer reviews" but that option is not under my items. Has the location changed? What am I doing wrong?

[Summer2024 · Accepted solution]

Hi, @vickivick7 ! Welcome to the Square Community! 

Can you doublecheck you have gone through the following steps below? 

Step 1: Enable customer reviews on your site

1. Sign in to Square Dashboard and go to Websites.

2. Click Items > Customer Reviews.

3. Click Enable customer reviews.

Step 2: Customize and activate a customer review email

1. Sign in to Square Dashboard and go to Customers > Marketing > Automations.

2. Click Customer reviews > Begin.

3. Design your customer review request email as needed and click Review.

4. Enter a name for your automation, choose a Wait time before your review request email is sent to the customer, and optionally toggle on a Reminder email if the original email isn't opened after a certain time.

5. Click Activate.

Step 3: Review and respond to your reviews

1. Sign in to Square Dashboard and go to Websites.

2. Click Items > Customer Reviews.

3. Filter reviews by the following statuses: Approved, Pending, or Rejected.

4. Select a review to see the full comment and any photos, then approve or reject it. 

5. Optionally reply directly to the customer from the review details page.

Approved reviews will appear on your website on the item page. If you reject a review, the review won’t be displayed on the item page and the customer won’t be notified about the rejection. Whether you choose to approve or reject a review, you can reply directly to the customer. If your reply is public, it appears on the item page below the customer’s comments. Customers can sort published reviews by most recent or by rating.

Customers can only leave a review if they get the email to do so. 

Let me know if you have any questions.