Google Merchant Center not pulling product weight and price from website

[craftlab]

I’ve connected our Google Merchant Center with the Square website, and at first it was pulling all data but product weight.  SO I individually updated the product weight in Google separately for hundreds of products, then it stopped pulling product price for all products.  How do we connect this so it has a reliable feed from our website?

[Ellie_]

Hi there, @craftlab,

Thanks for explaining those details, I can understand how frustrating this is, especially after manually updating so many products. With the Square and Google Merchant Center integration, Square has to be the single source of truth. Product data like price and weight needs to be set in Square, not edited directly in Google. When attributes are manually overridden in Google Merchant Center, it can interrupt or stop other fields from syncing correctly.

To restore a reliable feed:

1. Make sure all products have weight entered in Square.

2. Clear any manual overrides in Google Merchant Center.

3. Disconnect and reconnect the Google integration in Square to force a fresh sync.

4. Allow 24–72 hours for Google to reprocess the feed.

I know it’s not ideal after the extra work you’ve done, but keeping updates in Square going forward should prevent this issue from recurring.

[craftlab]

There's no Google integrationin Square- I'm in Canada.  

I've gone through every product and added weights in square.  I couldn't force a refresh on the google merchant side, so I deleted our Google Merchant center and started fresh with a new one.

Google finds 594 products, half missing wights, half missing product price.  All have weights and prices in square, additionally the square has 1400 products.

Is Square going to be adding google integration for Canada? We are considering transitioning to another POS and site provider since Square doesn't offer google integration in Canada, and will not allow you to enter a weight when adding products through the POS or App, doubling our work.

What kind of improvements can we expect to see or do we just jump ship and start over with a processing company that takes ecommerce websites seriously?