I have two items that do not exist any longer yet still show up on my online store- help!
@Thirdcoastboho What is your store URL? Also, what are the two items?
www.thirdcoastboho.com - it’s the necklace and wine stopper
Thank you. So, I definitely see them which rules out a cache problem on your devices. If you are certain that they are not in your item catalog any longer (try exporting it, too, to be sure), then I'm going to suggest one more thing before I flag this post as a possible bug or account problem.
Go to your web dashboard > Online > Websites > Website Settings > Site Preferences. Scroll down to the section "Unpublish" and click the Unpublish button. Follow those instructions. This sometimes has the effect of clearing out ghosts like this. After you have done this, republish your site as you normally do when you make changes, and look for those items. Let me know the results. Thanks!
That did not work
Got it. Thanks for trying. I'm going to flag this to the Square moderators here. Someone will get back with you.
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