Ghost items

I have two items that do not exist any longer yet still show up on my online store- help!

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@Thirdcoastboho What is your store URL?  Also, what are the two items?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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www.thirdcoastboho.com - it’s the necklace and wine stopper

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Thank you.  So, I definitely see them which rules out a cache problem on your devices.  If you are certain that they are not in your item catalog any longer (try exporting it, too, to be sure), then I'm going to suggest one more thing before I flag this post as a possible bug or account problem.

 

Go to your web dashboard > Online > Websites > Website Settings > Site Preferences.  Scroll down to the section "Unpublish" and click the Unpublish button.  Follow those instructions.  This sometimes has the effect of clearing out ghosts like this.  After you have done this, republish your site as you normally do when you make changes, and look for those items.  Let me know the results.  Thanks!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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That did not work

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Got it.  Thanks for trying.  I'm going to flag this to the Square moderators here.  Someone will get back with you.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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