Free Domain

pinkcricket · ‎12-20-2023

If you get a free domain name does it have to have the .weebly.com in it?

pinkcricket · ‎12-20-2023

I am trying to set up a free domain and it keeps taking me to Weebly. I do not want to use my Weebly (as I don't recall my domain name and it was years ago so I want something new). What do I do??? I have read your articles and I am lost. Thanks.

TheRealChipA · ‎12-20-2023

*** Removed my TheRealChipA *** I misread this post and gave a very incorrect response here. Sorry about that.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

pinkcricket · ‎12-20-2023

these were 2 different questions. thanks.

TheRealChipA · ‎12-20-2023

@pinkcricket First, apologies for misreading/misunderstanding your first questions. This issue is not something that we can handle on our own, it doesn’t look like. I see no way on our dashboards to do this. It looks like you will have to call Square Support and see what they can do on their end, if it is even possible, which I admit I do not know.

Good luck,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

pinkcricket · ‎12-20-2023

Yes they are both related to Weebly. I thought this was Square support. I can try that next. thanks.

pinkcricket · ‎12-21-2023

Hi, I tried calling the square # and it took me to a text message! I want to speak with someone live and stop all this texting. Is that not possible? i am about to turn off this square and open something else as I find this platform to be not user friendly and a mess.

TheRealChipA · ‎12-20-2023

Hi @pinkcricket. Yes, it does. The same goes for Square online websites which end in .square.site

This is because Square/Weebly can only give you a free site URL that is a subdomain of a URL they own. Anything else is considered by ICANN (the folks who control URLs) to be a custom URL/domain name, something you have to purchase and register.

Those are the internet rules for companies like Square to offer “free” domains.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

pinkcricket · ‎12-20-2023

Thanks. Now how do I get my domain to end in square.com not weebly? I was redirected to Weebly from Square. I could not figure out how to get out of it. But I am designing it and it says in the url weebly.com. Please help.

name is pinkcriketshop.weebly.com prefer it to say pinkcricketshop.square.com for my customers.

MayaP · ‎12-20-2023

Hello @pinkcricket, I am sorry for any confusion. If you want a custom domain you have to upgrade to Professional or higher in order to link the domain. If you have any questions please contact our Online Support Team at 1-855-700-6000 squ.re/contactsqsupport.

They can answer any questions you have about connecting your domain. If you need anything else let us know. Thank you!

MayaP
Square Community Moderator
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