Error message- we are unable to complete your request at this time. Please try again later.

[rustyandrubyses]

Hi all, a customer contacted me to say they are trying to order but get the above error. Does anyone know why and how

we can correct? They have ordered before with no problems.

[Arie]

Hey @rustyandrubyses,

Thanks for getting in touch with us here in the Seller Community! Welcome, and sorry to hear about the trouble with your site. 

It would be great if you could share a link to your website so we can try to replicate the error message your customer came across. It's also handy to know which device, and browser they were using so we can troubleshoot a bit further. Looking forward to hearing back from you! 

[rustyandrubyses]

Hi thanks for that. The website is www.rustysfishskins.com and the error is occurring on a phone using safari. Thanks

[Arie]

Thanks for sending this through @rustyandrubyses!

I was able to proceed to the checkout successfully when visiting your site both on an iPhone using Safari, and a Mac using Chrome. Has your customer let you know if they're still seeing this error? They might have to clear their cache if the error persists. Please let us know how you go 🙂

[rustyandrubyses]

Thanks Arie, I put it through manually for them as the wait was not professional. Hopefully it doesn't reoccur

[AnswerS33k3r]

Hey Rusty,

We experienced this issue also on Safari and Samsung Internet.

Safari - Try updating the iOS and Safari version

Samsung Internet - we couldn't get around even after updates.

Try using chrome or mozilla firefox which seem to work well.