Error “Square unable to connect to server. Changes are only visible on this device.”

[RandyKL]

The title of this thread has been edited by a Square Moderator from the original: Unable to connect to server

Can someone please help?
When in: more>settings>checkout>order tickets to auto i get a red message in 2 secondes. the message is: “Square unable to connect to server. Changes are only visible on this device.”
So i can't set the ticket numbering to auto. I have a samsung tab A9. On an iPhone i don't get this message and it works auto numbering.
But i have the samsung tablet as POS.
Is this maybe a bug in android? Can someone please help?

[_Violet · Accepted solution]

Hi @RandyKL - My name is Violet and I'm one of the Moderators here in the Square Community. Thank you for your post. I'm sorry to hear you're having some trouble with this 😞

As a first step, could you please ensure that you're on the latest version of the Square app on your Samsung tablet?

1. Open the Google Play app and tap My games and apps.
2. Locate and tap the Square app > tap Update.
   
   

If there are no updates available, could you please let me know what version of the app you're currently on? This will also help our team diagnose the issue if I end up needing to escalate this further.

Thank you! I'll keep an eye out for your reply 👀

For now, I'll mark my post as the Best Answer to your question, but I can update this later on as we go.