Error Relogin popup to edit site

[chotkd]

When I try to edit my online store, this pops up and asks me to relogin even though I already did.

However it just shows this error and I am unable to login or edit my site.

I talked to support but they just said they don't see it and did not help.

This relogin started recently for the past few months everytime I try to edit the site.

[Ellie_]

Hi there, @chotkd,

Thank you for reaching out and sharing your experience, I'm really sorry to hear about the persistent login issue you're facing when trying to edit your online store. That sounds incredibly frustrating, especially when you're just trying to manage your website.

We understand how disruptive this is, and it's concerning to hear that our support team wasn't able to resolve it during your previous interaction. That’s not the experience we want you to have, and we appreciate you bringing it to our attention again. This kind of behavior, being repeatedly asked to log in or getting stuck in a login loop, can sometimes be caused by browser settings, cookies or cache issues, or even security extensions. That said, if it's been happening for months, it's possible there’s a deeper technical issue at play.

Here are a few quick things you can try if you haven’t already:

1. Clear your browser's cache and cookies, then try logging in again.

2. Try using a different browser (Chrome, Firefox, Safari, etc.) or switching to incognito/private mode to see if the issue persists.

3. Disable any browser extensions, especially ad blockers or privacy tools, which can sometimes interfere with login functionality.

4. Make sure your browser is fully up to date.

If the issue continues after that, we absolutely want to get this escalated and resolved for you!