Do categories not sync between Square Retail and Square online?

[dokidoki]

I'm just starting my Square Online store after a year of being retail only. I am about to add 3000+ items from Square Retail Item Library to Square Online. But when I did a test of a single item, I noticed it did not have the category assigned. Am I going to have to manually assign a category to over 3000 items? I feel like I have to be missing something. Thank you!

[sayra]

Greetings, @dokidoki!

Thank you for getting in touch, and congratulations on the expansion of your business to Square Online! To assist you with the category assignment for your items, kindly refer to the Overview Page for a detailed guide on adding items and categories to Square Online.

Should you find that these steps are not resolving the issue, we recommend reaching out to our dedicated Support Team for personalized assistance. Feel free to give us a call at 855-700-6000 between 6 am-6 pm Pacific Time, Monday through Friday. We're here to provide one-on-one support to ensure a smooth transition for your business.

Thank you.