Difference in Cash a d 'Expected Amount'

[TheCreamery]

 Hello

I am trying to figure out why the 'Expected in Drawer' amount does not match the 'Cash Sales' amount in this drawer.

There where no payouts and the drawer opening amount is always €0.00.

Hope someone can help with reasons.

Ronan

[Breffni]

Hi @TheCreamery thanks for your post and apologies for the delayed response! 

It's hard to check this without looking at the reports on your account but these discrepancies can usually be attributed to many things such as opening and closing the cash drawer with incorrect amounts. Maybe someone tendered a card transaction as cash by mistake? 

It might be worth matching up your sales summary with your transfer report - that should highlight any mistakes.