Hey there @VeraYang. Whenever a seller has posted about this error message, it turned out to be a setup issue. Have you created a shipping profile? If so, is the country and/or states you are shipping to in that profile? If you have are using the free tier of the Square Online store, you must do this manually. If you are using a paid tier, then this is probably automatically set up for you, at least for the states. You can edit/add your shipping profile from your web dashboard > Account & settings > Fulfillment methods > Shipment.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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