Customers Cannot Enter Address Successfully

[Joannie]

I am having huge problems with customers not being able to enter their address, even when you tell them to keep typing and it will auto-populate. Then, they find out their "address is not recognized," even when they select an autofill address. Apparently the database goes to Google maps to verify, and NOT EVERYONE HAS THEIR ZIP CODE OR ADDRESS on Google maps. This is complete insanity. This is happening 2 and 3 times a day- if there is no workaround or correction, I need to pull 3 stores off Square. 

[Anthem]

Clearly, if this is a problem other customers are facing, it needs to be looked at. Should we assume the customers telling you about the problem are all working from their mobile device? I've not heard any customers mention this as an issue but we may not use the platform the same as you do. Are your customers attempting to set up shipping, add to their customer profile, or something else. The more details you can provide the easier it is to  come alongside and help out. 

[Joannie]

No, just purchasing a membership that we have marked as "shippable" in order to get their mailing address for the magazine. 

[JJ_]

Hello, @Joannie I am going to suggest reaching out to our support team so they can confirm if this is a bug you are experiencing or if it's really an issue with google not recognizing the address. When you have the chance please reach out at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.