Customer payment screen "An error occurred please try again"

[grfarm]

We've been using square for nearly 2 years as POS and processing, we just made our Online store live as we reopen tomorrow. We tested the site attempting to make a purchase and keep getting "An Error Occurred please try again" message when trying to submit the payment info for credit card... we've tried 4 cards two different people and keep getting the same message. 

[Joe]

Hi there, @grfarm - thanks for reaching out to us here on the Seller Community! Glad you brought this to our attention. So sorry for the trouble!

Would you mind providing some extra details concerning the setup and device you are using to test your Online Store? More specifically, what kind of device are you using and what browser? We recommend walking through these specific troubleshooting steps to ensure that both your device and online browser are up to date to their most recent software. 

Keep us updated on your progress! Let us know if that helps alter things a bit. I will keep an eye out for your response.