Hi @dustytreesoap i'm sorry you're having trouble with your orders. I hate to say this, but when I get errors like that the first thing I try is a different Browser. I know they all should be compatible, but often are not. I find some users especially on older iPads have a hard time shopping my Square site. It could also be a Safari vs Firefox or another browser. It could even be trying to shop on a phone.Again, I know it should work across all devices, but I'd see if you can ask your customer to try another browser...or desktop computer over an ipad or phone and see if that makes a difference.
There have also been times when clearing your cache/cookies and restarting the browser helps, but I know this is awkward ask of our customers to do with no guarantee of success. I hope you are able to get it working for your customers.
