Coursing not working

[GowllandHarbour]

Spoiler

All of a sudden with tonights dinner service Coursing is not working. All items are being sent to the kitchen printers with no course designation and no option to hold or fire. I tried toggling it off and then back on again, no change, Can anyone suggest a help??? 

[Summer2024 · Accepted solution]

Hi, @GowllandHarbour ! I'm so sorry you didn't receive a reply during your dinner hours. 

When Coursing suddenly stops working like that and everything starts printing all at once, it usually points to one of a few issues with either your POS settings, printer station, or item-level settings.

Here’s a checklist you can try to get Coursing working again:

Confirm Coursing is Enabled for the Device

• On your Square POS (iPad or Square Register):

  • Go to Settings > Dining Options & Layout > Coursing

  • Make sure Coursing is toggled ON

  • Ensure default course settings are still selected (e.g., Appetizer, Main, Dessert)

Check the Kitchen Printer Settings

• Go to Settings > Hardware > Printers > [Your Printer Name]

• Tap Order Tickets, then make sure:

  • "Use Coursing" is turned on

  • Your categories or item types are still assigned to courses (not reset)

• Run a test print to verify it’s connected and working

Review Item-Level Course Assignments

• In your Square Dashboard (or POS app), go to:

  • Items > [Select an Item] > Coursing

  • Ensure each item still has a course set (sometimes an update clears them)

• This is especially critical if you added any new items or duplicated existing ones

Confirm Dining Option is Set at Checkout

• Coursing only triggers if you select a dining option like "Dine-In"

• If staff accidentally select "Pickup" or "None", coursing won’t apply

 Restart Devices

• Restart both your Square POS and printer(s)

• Log out and back into the POS app to reset connection

Let me know if you are still seeing issues after trying these troubleshooting steps and need assistance! I hope this helps!