Solved: Coupon code not working - Page 2

Simply2 · ‎07-22-2020

We set up a coupon code for a sale that starts today and it isn't working. Why? When we type it in the verbage : Code not yet available comes up. This is not ok 😞 My customers are emailing me asking me why the code doesn't work. Please help me!

AdamB · ‎07-23-2020

Thanks for your post and welcome to Seller Community, @Simply2.

I checked your coupons and see that you have a coupon with availability of 7/23 - 7/26, which would not have been available for use at the time you posted - it should be available now, though. The other coupons all had availability dates in the past so I assume this was the coupon you were testing. Are you still having trouble?

Adam
Square Community, Platform

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Ria · ‎10-16-2023

Hi @Otfcustoms -

Thank you for reaching out to us with your concern about setting up a discount code for your website. We appreciate your business and want to ensure that you have a smooth experience with our services.

I understand the importance of having a working discount code for your website, and i'm here to help you resolve this issue. To assist you more effectively, please provide me with the details of the discount code you've created and any specific error messages or issues you've encountered. This information will enable me to investigate the problem and find a solution tailored to your needs.

Please reply with the requested information, and I will assist you in resolving this matter promptly.

Ria
Community Moderator, Square
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