Category images not showing on homepage category section

[Subport]

I am currently on the basic paid plan and using the default theme. I added a "Featured categories" section on the homepage. When I add pictures to the category through the "Categories" page, nothing appears. I've added .jpg and .png. Both show when I'm editing the category and on the main Categories page, however, they won't appear on the homepage Featured Categories section.

Any idea on why this is happening? 

[Sammie_C]

Thank you for reaching out, @Subport! I can definitely look into this for you.

Whenever you have a moment, is this occurring with all your Featured Category sections or just one specifically? 

Let me know and I can take a look.

[Subport · Accepted solution]

Hi @Sammie_C 

Funny enough I JUST got off the phone with Square support. It was a syncing issues which fixed all my issues.

Thank you!

[Sammie_C]

Oh wonderful, @Subport! I am glad phone Support was able to get this resolved for you. If you end up having any other questions or concerns, please let me know. We are here to help.

[allianda]

How can I make sure it is syncing? My categories/items  aren’t showing up on the checkout screen. Thanks! 

[Sammie_C]

Hi @allianda, I wanted to step in and see how I can help!

Would you be able to send a link to the category or item that is not showing up?

Once I have that, I can take a look further for you.

[allianda]

Not sure how to send a link but here is the issue I am having.  My store has new retail which is imported from Faire which is great.  I also consign items and currently have 18 different people selling at my shop. Before Covid, we had a store and somehow set it up to run reports for each person with variable pricing, but I can't seem to figure it out again as I started over.  My ask is to be able to click on a Consigner (set up as a Category or Item?), enter the variable amount and then get a report on who sold what. I can't inventory everything they bring as it would be too labor intensive.  Does this make sense?  I appreciate your help! 

[Sammie_C]

I understand. I can check if that is possible.

Would you be able to send over the name of an item you are experiencing issues with, and we can take a look?

[Sammie_C]

Hi @allianda, the best way to check if your site is syncing correctly is by simply saving your changes and checking back on your live site and comparing.

Have you been noticing any syncing issues?