Cash App and Afterpay Orders Not importing into 3PL System

[C_Ridley]

Orders that are paid via CashApp or Afterpay do not import automatically into ShipBob or Shippo's systems. These orders have to be manually entered - making our processes more time-consuming and inefficient. After speaking with developers at ShipBob, they are requesting more information from Square that we can't seem to get via our Account Manager at Square. 

Is there any way to share the below details from the Square team for the orders which were paid via CashApp and Afterpay but are not getting synced into Shipbob:

*order_State
*Fulfilment_State
*Fulfilment_Type

[sayra]

Hey @C_Ridley,

Thanks for reaching out with your question. Do you have any idea what kind of information they are requesting from Square? Also, have you reached out to CashApp? 

We will be on the lookout for your reply. 

[C_Ridley]

Hi Sayra,

Thank you for your reply.

I have reached out to CashApp and they tell me to contact Square. Square tells me to contact ShipBob. ShipBob has expressed that they would speak directly to someone at Square but we haven't been successful in connecting the two companies. 

Cash App (and now Afterpay) orders do not show up the same as other credit card orders. For example, the "Paid by" line present with other credit card orders isn't present with CashApp and Afterpay orders. Therefore, Square's fulfillment partners like ShipBob and Shippo looking for new "paid" orders to pull into their system do not recognize the CashApp orders when syncing. 

[sayra]

Thanks for your time @C_Ridley while we gathered more details related to your question.  

At this time, this is a feature request for Square. When it comes to Shippo, the system needs to see a “paid” status, however, our system changes the status to “shipped” (which means paid) so the orders won’t sync. As for ShipBob, you may need to check with them to gather more details. Hope this little bit of information helps. 

Have a good day.