Cannot add more color variations and receive this message: "We’re sorry, but something went wrong"

[cathalmoylan]

When using the custom attributes section and attempting to add more color variations to our list of existing colors, I receive an error message saying "We’re sorry, but something went wrong". Specifically, in the custom variations section I input the color and press save where I then receive this message. I have gone through the support threads with similar situations however none of them provide a solution as these threads end up leading to private messages. Also I am already using google chrome as many of these threads suggested and still have not found a solution. Any help will be much appreciated.

[Ellie_]

Hi there @cathalmoylan,

Are you trying to edit this on your Square library or trying to edit this in the Square Online store? Can you also include a screenshot if possible?

[cathalmoylan]

Hi Ellie,

Thanks for getting back to me.

We are trying to edit this on the square library. I will post a screenshot below. Please let me know if there is any other information that you need.

[tranguyen]

I'm just stepping in for Ellie here @cathalmoylan. Thank you for sharing the screenshot. For these types of error, these troubleshooting steps usually help resolved the issue:

• Make sure your browser is up to date.
• Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
• Switch to a supported browser, such as Google Chrome.

If you've ran through these steps and the error still persisted, can you let me know:

• The exact version of your web browser. To find this, visit whatwebbrowser.com.
• Confirm the device you’re using (PC, Mac, iPad, Android device, etc.)