Can customers write reviews on a Square site?

[astha_garg]

My clients wants his customers to be able to write reviews on his square site. Is there any application to do so?

[BernadetteA · Accepted solution]

Thanks for reaching out, @astha_garg 😊

You can enable customer reviews from your Square Online Overview page in Items > Customer Reviews. Select Enable, and choose how long you want to wait to send a review request to customers.

You can reference this article for more setup steps, and please let us know if you have any questions. 

[craftycreations]

You have to upgrade to have access to this option, though.  It would be nice if there was just a way to embed reviews, like with a blog comment, without paying extra for every little thing.

[whatspoppinelle]

Right now it seems that a review email is solicited based on the date the order was made.  But in many cases, they may not actually have received the product to even do a review esp for online orders.  Is there a way to manually push out a review request?

[frances_a]

Hello @whatspoppinelle

And welcome to our Seller Community! 

Currently, there isn't an option to manually request a review. 

I can see how this feature would be helpful, although most of our seller prefer for the review request email to be automated. 

I will pass your feedback on to the appropriate team so we can consider adding this feature in the future.

Thank you!