Can customer use two eGift card in one transaction?

[Chrishawaii3619]

Hi,

I have a customer just purchased two $35 eGift online.  When she entered the 2nd eGift card number to make a purchase (purchase total is about $85) in our online store, the 2nd eGift card was not working.  She had to do two transactions in order to make a purchase.  Is there a limit on how many eGift can be used in one transaction?

[AppaloosaTech]

@Chrishawaii3619 I tested this in my account and found the same issue. I emailed Square Support to determine if this is the intended behavior or a bug. 

As a workaround, you could send the customer a combined gift card. You'd do this by adding up their total gift card amount, then sending them a new gift card of that amount, then clear the balance on their other gift cards that are being consolidated. 

To send them a new gift card, you would just create a 100% off coupon code and purchase a gift card that gets sent to them. 

I hope this helps!

[Chrishawaii3619]

Thank you for the advice.  I’ll try it next time when customers have the same issue. I think if that can’t be changed at least Square needs to let customers know that only one gift card per transaction.  My customer thought her card balance goes to 0 before using it.

Thank you!