My customers select their item, and choose 'Pickup' for order fulfillment. A pickup location is selected by default, and often this selection is not correct, so my customers have to change the pickup location.
When customers try to change the pickup location in their cart, there are no issues. Users can click 'Change location', select a new location by clicking anywhere in that location's frame, and click 'Done' to save.
When customers try to change the pickup location during checkout, there are a few issues.
- Users click 'Change location' to open a pop-up. In that pop-up, users are not able to select a new location when clicking the circle on the left of each frame. Users are able to select a new location if they click anywhere else in the location's frame, but some have reported confusion at the circle not responding.
- Users are not able to click 'Save' after they have chosen their desired location. The button simply does not respond.
- The scroll response is inconsistent when the 'Change location' pop-up is open. Sometimes scrolling moves the pop-up menu, sometimes it moves the main window behind the pop-up. Users have reported difficult generally navigating this page
Square's Online store is great in supporting multiple locations, with a mix of pickup and delivery fulfillment! However this inconsistent user experience is tough, my customers hit checkout and don't know how to proceed. I'm getting calls for help, or reports of folks just dropping off because it's difficult to troubleshoot.
Has anyone else had these issues? Are these bugs being tracked on Square's side?
