Bug - Can’t save a TXT DNS record

[TheRealChipA]

I’m trying to add a new URL (PipersIceCreamBar.com) to my Google properties, which of course means I need to verify ownership.  I’m following the steps in this Square Help document and this one.  However, after I click Save to add the new TXT record it does not actually save it.  I’m attaching a video showing this.

Not sure who’s lurking around in moderator-land today, so tagging a few.  Could you follow up with the engineers? This definitely seems like a bug to me. @_Violet @JJ_ @MayaP @RobynR 

[TheRealChipA]

Thanks for the moral support here, @bluebonevents.. That's basically what I tried (badly, I guess) to say.  Your experience was exactly the same as mine -- they fixed it and fixed it quickly.  Sometimes, that has to be enough, since that's what we needed to begin with -- resolution!

[MayaP]

Good Morning @TheRealChipA ,

I am glad our team was able to track down and resolve this issue! 👏

If anything else pops up don't hesitate to reach out! 

[ajsauto108]

Good afternoon, I am having this same issue. it seems the resolution was never actually published in this thread. can anyone help me i contacted cs and was led down a rabit hole for 2 hours. please help. tia

[RachaelT]

Hi there, I am having the same issue and was hoping to find a solution in this thread. Wondering if anyone can help me figure this out? Thanks

[bluebonevents]

Hello, I am having this same issue.

See screenshot: https://www.icloud.com/iclouddrive/0f6RayauHB2fOPzKY9jdyHKrA#Screenshot_2025-05-14_at_5.25.21_PM 

I have tried on square, square.online, and weebly, on both laptop and phone. 

I need to add TXT record
google-site-verification=o134WAtINd-ofEuZPUlnwQ7F_Cz03x4s4V9_8tm_xw0 

Please let me know how I can make this happen. Thanks!

[TheRealChipA]

@bluebonevents actually your issue is not the same as my original issue for creating this thread.  I did not get that error message shown in your screenshot, as you can see if you watch my video.  But, I'll tag @MayaP who assisted me in my resolution.  They can probably check with the engineers and see what new issue is causing your error.  Best.

[bluebonevents]

Hi! Mine is doing the same thing as your video on the square site, this was on the weebly domain site. Seems as if the same thing is happening, just without the popup on square. Thanks for tagging @MayaP !!

[TheRealChipA]

Ah.  I misunderstood.  Apologies.  Hopefully it will have the same resolution as mine, then.  There was something messed up.  However, I forgot that my resolution came after a phone call to support.  They escalated my issue and were able to resolve it over the phone, but it did take a while to do that.  They tried to explain the issue but it was over my head, so I can't be of help there.  Still it was something that only they could fix.

[MayaP]

Thanks for the tag @TheRealChipA. I am happy to assist however I can! 

I did escalate this over to our Advanced Support team to investigate further. As soon as I hear back, I will let you know. Just a heads up, it probably won't be until tomorrow. 

Thanks for waiting @bluebonevents ! 

[MayaP]

Our team is asking, did you make any changes to the icann registrant information?

@bluebonevents 

[bluebonevents]

I did, but that was in an effort to fix the issue and I realize it was likely a bad idea. Lol. My other domain has all registrant info the same as the top one, so I thought maybe changing it would help. Spoiler alert, it did not.

[MayaP]

No worries, thanks for trying! I am circling back with the team and I will see what they said @bluebonevents  😊

[MayaP]

How long ago did you make the change? You should have gotten a verification email 24 hours after you made the changes. If you haven't, please let me know. 

@bluebonevents 

[bluebonevents]

Hi Maya! It was less than 24 hours ago. I have also now solved my original issue by calling the help line. 🙂