Appointment Time zone keeps changing

My business location time zone in my profile for customers making appointments is locked to Hobart Tasmania.

All appointments MUST remain to this time zone no matter where I am traveling.  

I travel interstate and overseas with my iPhone and the time zone automatically updates on my phone as I need to know what the local time is when I travel. 


However, the appointments app is shifting ALL existing appointments already scheduled to match my current time zone.! It is moving everything ahead by 2 hours and then allowing customers to book appointments in spaces that are already taken or when I am closed.!

 

So when I return home or change to another time zone, the app will move them again to match that time zone instead of remaining locked to by business time zone…..

 

I am having people suddenly now being able book appointments for example at 0630am in my current time and they are thinking it is 0830 Hobart time. 

 

How do I lock the appointments app to show all appointments in my business time zone and to STAY in that timezone no matter where I am located or traveling? I cannot possibly manage appointments if every time I enter a different timezone the app goes and shifts everything.

 

It is causing customers and me alike huge confusion..!

390 Views
Message 1 of 2
Report
1 REPLY 1
Square Community Moderator

This sounds like a good question for our Appointments team, @HOPandSNC

 

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

 

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
387 Views
Message 2 of 2
Report