Anyone having issues with new Square app?

[vintagemaria]

I used to be able to use the Weebly app to add items to my online Square shop. Since the app has changed and I'm having to use the Square app, I am having issues. I can no longer add several photos to each item, the item wont add to my online shop and the app and my shop are no longer synched. This is very frustrating and I'm considering leaving Square. Has anyone else had any similar issues since the changes? Thanks.

[Breffni · Accepted solution]

Hi @vintagemaria, thanks for flagging this and sorry to hear that you've had a frustrating experience. 

Just to ensure I understand your current set-up - you are adding and editing items via the Point of Sale app and noticing that the sync is not working as intended on your Square Dashboard and online site, is that correct? 

To start looking at what may be happening here, can you let me know if you have your Online Item Sync settings enabled here? 

Also, can you check that your Point of Sale app is running the most recent version of software - if the software is out of date, it can cause syncing issues as you've described. 

You can check this from the Play/App store. 

I'll keep an eye out for your reply!