In the nightly sales summary email; the new customer count seems to be oddly high. It started yesterday and I was pleasantly surprised on how high the new customer count was but it seemed too high to be correct. Today's end of day email seemed high again and had the exact same number of new customers (but different number of customers served and returning customers. I know that a new loyalty beta just rolled out. Might have something to do with the wrong info here?
Hey, @GB12 😊 Thanks for reaching out.
Do you happen to have a screenshot you can share? I haven't heard any other reports of this happening, and curious to see what it looks like on your end.
Hey @GB12
This one looks like something our support team needs to take a closer look. When you have a moment, please reach out to them so they can look into your account and reports and investigate further. They will also be able to escalate this matter for you if It's something a bit more complicated.
Please reach out by phone or email when you have a moment by logging into your Square account and heading here.
Will do. Thanks.
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