Anyone else having issues reaching proper customer service

[Marissachomlack]

I cannot access my account, I have been calling for 1 month, hung up on 2 and my case has been escalated 6 times with no return calls or emails as promised. Has anyone else had issues with getting proper service because I’m completely dissatisfied. What should I do about this , should I go to a local news? Where should I report this?

[Lou8]

Hi @Marissachomlack, thank you for posting and welcome to the Seller Community.

I'm sorry to hear about your experience and that you are dissatisfied with our service. I'll make sure to pass on your feedback to the appropriate team.

I don't have access to your account information to take a closer look at your cases, but I would be happy to assist as much as I can. Could you give me more information about the issue you're having ?

Note that our support team is also available by email and on social media (Facebook, Instagram and X).