Net total for a specific time frame is higher then my available balance which I can transfer leaving

[Hafixobaid2]

I was wondering if anyone could help me understand if there’s something wrong with my balance. I have not transferred any funds to my bank account from April 20th till today and balance on reports from those dates is less then my net total about 1100 $ CAD less. Available to transfer I mean is less then what on report it says could anyone please help!! 

[MayaP]

Hi @Hafixobaid2,

Thanks for stopping by The Seller Community!

For this question you will need contact the CS Support team. As we cannot discuss account specific information through this forum. You can reach support at 1-855-700-6000, or  squ.re/contactsqsupport . 

But what I do tell people is balance report is not going match the sales summary report. For a number of reasons, close of day times, weekend transfers, holidays, etc. Below is some information on how reporting works: 

Find below Square’s reporting terminology:

• Gross Sales: Overall product sales in a period, including modifiers. This amount is not adjusted for refunds or discounts, and doesn’t include taxes and tips collected on a sale.Gross sales exclude the sale of a physical gift cards from Square, but include the sale of products tendered with your gift cards.
• Total Collected: Total amount collected from the customer. The total collected includes net product sales in a given period, tax, tip, Gift Card sales and other cash rounding adjustments collected from the customer.
• Net Sales: Gross sales amount less discounts and refunds. Net sales describe the overall product sales in a period, after the deduction of refunds and discounts. Net sales don’t reflect the sale of Gift Cards and does not include tax or tips collected.
• Net Total: Total collected amount minus fees. Net total reflects the amount collected from all of your operations after Square’s fees are deducted.

Please reach out if we can further assist!