square reader seems dead...

[welovedelivery]

hello... our 3 month old gen 2 reader appears to be dead... no lights at all on button press or when plugged into charger... nothing... there is a rattle inside... could the battery have fallen out?... is this a warranty issue?... need to repair or replace?... no reader, no sales - HELP

[JTPets]

Ok, plug it in and leave it for like a day if you can

then come back to it and hold that reset button for like 2 minutes

[MayaP]

Hi @welovedelivery - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

As @JTPets has stated, let's reset the reader. If you continue to have issues and are within the warranty window, you can replace the device. 

I hope this helps. Let us know if you need anything else.