my square terminal isnt advancing receipts

[kyotoroaster]

my terminal isnt advancing receipts - it sounds like its printing - but the paper doesnt advance - is this a broken part or a programming issue?

[_Violet]

Hi @kyotoroaster  - I'm sorry to hear that this issue with your Square Terminal has brought you to the Seller Community! 😥

I recommend running through the troubleshooting steps listed here for your Terminal's printer. If this issue isn't resolved by troubleshooting, please let me know. I'll keep an eye out for your reply! 👀

[kyotoroaster]

ok - so its fine with all of these suggestions - I think there's a broken sprocket on the paper feeder - how do I get a replacement - is this covered under warranty?

[JJ_]

Hey there @kyotoroaster 

If your Square Terminal is under warranty our Hardware Team can look into this for you. They can be reached at 855-809-9000 (English) or 855-700-2000 (French) between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.