dipped chip not auto populating custom ticket name

When dipping the card, the chip is supposed to read the name off the card and auto-populate the custom name for the ticket.  I realize that not all cards will have this, but I tried every single one of my own 6 cards (both debit and credit) and none of them seem to work.  Brands are:  Capital One, RBC debit, RBC visa, PC Financial MC, RBC business debit, Walmart MC.  It is highly suspicious that not a single one will work.  I have powered the reader down, disconnect, reconnect with the same poor results.  Any suggestions?

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Square Community Moderator

Hi @pinkcafecobourg - I'm sorry to hear that this issue has brought you to the Seller Community.

 

In addition to the troubleshooting steps you've done on your reader, I recommend going through the troubleshooting steps for the app listed here.

Please let me know if this helps 🙂

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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