Why can I not email a report from my ipad when I select it plus the square terminal as my locations?

[808pielady]

Why can I not email a report from my ipad when I select it plus the square terminal as my locations?  I can email a report if I choose only the device but not if I choose the device and the square terminal we attach to that device.  Any ideas?

[Summer2024]

Hi there, @808pielady! 

So just for some clarification...you are trying to email a report, but it will only let you choose one device at a time? 

Thanks for the clarification on this. 

[808pielady]

If I choose all devices or this device only I can email a report.  If I choose this device and terminal it will only allow me to print not email.

[Summer2024]

Hey @808pielady! 

I have reached out to our product team to see if this is expected behavior or if there is some kind of workaround to this. I'll report back when I have some more information. 😀

[Summer2024]

Hey there @808pielady, 

I spoke with our product team. They noticed that your app version  6.32/6.29.1 on the iPad is outdated which could be leading to issues with functionality. Could you try updating your app software and see if this works?