What does it mean when it says to access your account please upgrade your device you can do this by

[gdillon]

What does it mean when it says to access your account please upgrade your device you can do this via your settings does this mean my phone I have a Moto g stylus

[MayaP]

Hi @gdillon, thanks for reaching out!

Could you share a photo of what you’re seeing on your end? Is your device updated to the latest software version? To ensure the Square app works properly, both your device and the app should be fully up to date. Could you also confirm which Square device you’re using?