Thanks @ChilliProject
Our team had a look at the error logs for this device, and they noted that other apps are running in the background that are preventing Tap to Pay from functioning. The error occurs due to requests to the reader while the host app is in the background state
Can you try fully closing all background app and then try the following:
Open the Point of Sale app > ≡ More > Settings > Account > Tap to Pay on iPhone > toggle off and on Tap to Pay on iPhone.
Let me know if this works or if you still see an error, thanks!
Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨
After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures!
