@dbickel For a number of reasons, completed transactions can not be edited. But you can do the following steps to fix your problem:
- From your online dashboard, go to Transactions
- Find the transaction in your list and select it
- Click on the “…” in the upper right hand corner, and select Issue Refund from the drop down and go through that process.
- Go back into Virtual Terminal and complete the transaction again as a Cash Payment.
That will do the trick. Let me know if you have any further questions.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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