Solved: Team Permissions for Backing out Transaction

Monty360 · ‎04-04-2024

Hello, Square Register is requiring our team to put their passcodes in when backing out of a transaction (example: when moving from the payment screen back to the transaction to ADD additional items). The permissions have been set so that all team members can back out or cancel a transaction. How can we remove this passcode requirement?

TheRealChipA · ‎04-05-2024

Hey @Monty360. Since you posted this on the Register board, I have no way of knowing which POS your are using — Standard, Restaurants, Retail, Appointments.

But, to give you one example, if you are using standard Square POS, on your POS go into settings > Security. Scroll down to the “Require passcode” section and uncheck the “to back out of a sale” setting. That should do it for you.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎04-05-2024

Hey @Monty360. Since you posted this on the Register board, I have no way of knowing which POS your are using — Standard, Restaurants, Retail, Appointments.

But, to give you one example, if you are using standard Square POS, on your POS go into settings > Security. Scroll down to the “Require passcode” section and uncheck the “to back out of a sale” setting. That should do it for you.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!