Solved: Surcharge missing & Square Retail vs. POS

LIJ-Embroidery · ‎08-04-2022

Hi All,

We just purchased a Square Register for our new store. We've been using Square on our phones and tablets for quite a while and have been using service charges as needed. However, on the register when we check someone out we can't find where to apply the service charges that are set up on the account.

Right now we've only signed in as Square For Retail and haven't tried the POS yet. Is that the issue? And to that point, can anyone point us to a comparison of what the difference is between Square for Retail and Square POS?

TIA for any help or advice for a n00b!

TheRealChipA · ‎08-04-2022

@LIJ-Embroidery

Service charges currently only work on Square POS and Square Invoices, as well as Square Online. I have not heard of any timeline for implementing it in the retail/restaurant apps, yet. If your service charge is a flat dollar and not a percentage, a workaround would be to create a new item that your employees have to be sure to add to orders that require it. It’s not perfect, but it would do the trick for now.

Unfortunately I can’t help you with your second question. I searched Square Help and this community and don’t see a list of functionality on POS that is not yet on Retail. Maybe one of our retail sellers has a private list.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎08-04-2022

@LIJ-Embroidery

Service charges currently only work on Square POS and Square Invoices, as well as Square Online. I have not heard of any timeline for implementing it in the retail/restaurant apps, yet. If your service charge is a flat dollar and not a percentage, a workaround would be to create a new item that your employees have to be sure to add to orders that require it. It’s not perfect, but it would do the trick for now.

Unfortunately I can’t help you with your second question. I searched Square Help and this community and don’t see a list of functionality on POS that is not yet on Retail. Maybe one of our retail sellers has a private list.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!