Start printer driven cash drawer

[Olga_ORFC]

My cash drawer only opens about 2 inches to show the first row of coin trays but won't open all the way, Square said it was faulty but it opens, does it have a lock for transport? Its new and only just set up tonight. Can anyone help?

[Breffni]

Hi @Olga_ORFC, apologies for the delayed response and to hear you're running into this. 

It's hard to know as we can't see your account or the printer here. It sounds like the printer is jammed and that you've already run through troubleshooting with our customer support team. 

I had a look and if this is the printer you have purchased, I can't see that a key should have been included. 

Please let me know if this issue is ongoing or if you've worked out a solution with our support team. 

[Olga_ORFC]

We purchased it from Square and it's the USB printer and cash drawer you do a test of the drawer and it opens but only couple inches and it seems to be totally stuch and won't budge.  I've downloaded the app so will try it soon and if it doesn't work I'll try your support as they weren't available when I did it as after 5pm

[Breffni]

Thanks for trying the troubleshooting @Olga_ORFC. 

If the issue persists after doing so, please continue to work with our support team so that we can organise a replacement.