While in a transaction actively scanning items the register will time out and lose the entire transaction.
Hi @lbicheese - I'm sorry to hear that this issue with your Square Register has brought you to the Seller Community.
I suggest starting out with the troubleshooting steps for performing a factory reset on your Register listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance. Just a reminder: By owning the Square Register, you have 24/7 access to our Phone Support Team.
I hope this helps!
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