Square reader deinstall? Install new reader.

[Atelier818]

Hi, I spilled water on my square reader and it says it is damaged. I just bought a new one. I re-installed both the app and connected square but it keeps telling me it is damaged (with the brand new one). Do I need to deinstall the old one or go through something to fully connect my new Square reader?

[_Violet]

Hi @Atelier818- I'm sorry to hear that this issue with your new Contactless + Chip reader has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for the reader listed here, just to make sure that you've covered everything. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!