Square readed damaged

[Coopersgrooming]

I purchased a square reader second hand from someone that bought it and used it twice.  When connecting to my phone, it says damaged.  The seller has never seen that happen.  Is there a fix?  It was stone dead when I picked it up.

[wajiha]

I would suggest contacting square support. I bought mine directly from them. After a year, it had issues so they replaced it for me. However, I am not sure how it would work since you're not the original owner or if you have original receipt. I would still recommend reaching out to support directly! 

[groupejnl]

I called support and they only let me buy a new one not even any service support or replacement. what can I do with this?

[k_atie]

Hey @groupejnl, so sorry to hear that your Reader isn't working as expected! Can you provide more information on what exactly happens when you try to connect your Reader or make a payment? Do you get an error message on the screen? How long have you had your Reader? 

The more information you can provide, the better equipped I will be at helping you.