Square Terminal will not print

[Kathieweiss]

The title of this thread has been edited by a Square Moderator from the original: "Not printing" My terminal will not print anything

[_Violet]

Hi @Kathieweiss  - I'm sorry to hear that this issue with your Terminal's printer has brought you to the Seller Community! 😥

Could you please run through these troubleshooting steps?
 

• First, make sure the printer is configured correctly:

1. From your Terminal, tap Settings > Hardware > Printer.

2. In the Use this printer for section, ensure at least one option is toggled on.

3. Tap Print test to make sure the printer works.

Note: Verify that printer paper is thermal printer paper. The Terminal will not print on non-thermal printer paper.

• Make sure there is a paper roll in the printer and the printer cover is fully closed. You need to double-check the receipt printer paper orientation. If the receipt paper is loaded incorrectly, receipts will not print.
• Make sure that the printer door is closed.

I hope this is able to resolve the issue but please do let me know if you have any additional questions. I'll keep an eye out for your reply! 👀