Square Terminal only prints previous receipt image?

[Paradyme]

I have updated my receipt logo image on Square, but the Square Terminal only prints the previous one.

I gave tried rebooting and logging in and out, does not fix it.

[Michael_L]

Two ideas that *might* help:

- Have you tried visiting the dashboard on a PC to see if you can update it there? 

- Do you have more than one 'location' in your Square setup, perhaps you are logged in to the wrong one.

[Paradyme]

I have updated the logo.  And when I sign in and out of square it shows the new logo.

But when I use my square terminal to print a receipt the prior logo is all that will print.  Not the new logo.

So it's beyond me what is going on lol.  I've tried rebooting & logging in and out of my square terminal.  But nothing has worked so far.  It still only prints the old logo.

[k_atie]

Hey @Paradyme, thank you for flagging this. How odd! 

Can you try some of the troubleshooting steps listed in this article? It's possible that there may have been a delay in the update of your Dashboard to your Square Terminal. If they don't resolve the issue, let me know! Happy to take another look. for you.